Withdrawal on hold

Shakebet Casino account verification in plain terms

Licensed casinos must confirm who you are under anti-money-laundering rules, and Shakebet Casino normally completes account verification within 21 hours.

Start verification now

Licensed since 2007Gaming Control Board Curaçao OGL/2007/3390/145

Fewer delays

Checked before payout, not after it

Read this before your first withdrawal, when the check decides how fast the money moves.

Who checks

Shakebet Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2007/3390/145

How long

21 hours

Mandatory before

First withdrawal

Questions

[email protected]

Minimum age

18+

First-try approval

A first-try KYC upload

Use this before you upload, when a blurry photo is the only thing that can slow the check.

Find the document list

Open your profile after sign-up and look for the verification area, where the casino lists the documents it wants. Check the list before you photograph anything.

A glare-free ID photo

Photograph your photo ID on a plain surface in daylight, with all four corners inside the frame. Skip the flash, because glare hides the print.

Your card under review

Show the card you deposited with and mask the middle digits if you like, keeping the name and last four readable. It must be in your own name.

Reply the same day

Watch your registered inbox for a confirmation or a request for a better copy, and answer it the same day. Nothing more is needed once the check clears.

Document guide

Know what a clear copy looks like

By the end you will know which paper proves what and how to photograph it cleanly.

Photo ID

ConfirmsWho you are and your age

Copy showsFull face, all four corners

Proof of address

ConfirmsWhere you live

Copy showsYour name and full address visible

Payment card image

ConfirmsThe card you paid with

Copy showsCardholder name, last four digits

Withdrawal on hold

Your payout is sitting at the review desk

This block shows which four moments bring a document request, so nothing catches you mid-payout.

Account open, age confirmed

Open an account and the 18+ rule is checked there; a photo ID confirms your date of birth and stays on file.

Review behind every increase

Ask for a higher deposit limit and we check it against your income; recent payslips or bank statements usually settle the question.

Bigger sums, extra questions

Move an amount far outside your usual pattern and the team traces the source, asking for a statement or payslip that explains it.

Payout held, then released

Request your first payout and the file is closed out before money moves; photo ID, proof of address and a card image cover it.

Proof of where the money came from

Check the licence first: Shakebet Casino N.V. holds OGL/2007/3390/145 from the Gaming Control Board Curaçao, and that licence obliges the operator to know where player money originates. Treat the request as routine paperwork; every licensed operator asks, and a complete answer closes it quickly.

Depending on your case, the team may ask for one or more of these.

Recent bank statements
Payslips from your employer
Tax assessment notice
Proof of a pension or benefit
A sale contract for an asset

One refusal, then a clean pass

Soft focus and lost corners. A soft focus or a cropped corner hides the details we must read, so the reviewer has nothing to approve. Rest the phone on a flat surface Fit all four corners inside the frame

A photo we can accept. Screen grabs carry no camera detail and are easy to alter, so we cannot accept them as proof. Photograph the card itself, not the screen Lay the document flat and shoot downwards

A lapsed expiry date. An expired card no longer proves who you are, and the reviewer cannot pass a lapsed document. Renew the ID with the issuing authority Upload the new card the same week

Seven questions

What slows a verification down?

Reading these seven answers leaves you ready for the check with no surprises.

Can I use my phone camera for the ID and card?+

Yes, a phone shot works as long as the whole document sits inside the frame and the text stays sharp. Avoid screen glare and hold steady for a second before you tap. A flat scan is fine too, whichever you have.

Which regulator licenses Shakebet Casino and under what number?+

The Gaming Control Board Curaçao licenses the casino under number OGL/2007/3390/145, held by Shakebet Casino N.V. That licence obliges the operator to identify every player. Verification exists because of it, not on a whim.

Do I have to submit the same paperwork a second time?+

No, once a document is approved it stays on file and covers later withdrawals. A fresh copy is only requested if the old one expires, such as a passport running out. Send a new version then and the file updates.

My surname changed after marriage, does that break the check?+

Not at all, but the ID and the account name must agree. Send the marriage certificate or the updated ID showing the new surname, and the profile gets matched. Until then the mismatch holds the payout.

Why do you ask where my funds come from?+

Money laundering rules under the Curaçao licence require the casino to understand how players fund play. A source of funds request is routine and asks for a payslip or bank statement, nothing more personal than that. Plenty of players get the same request.

Is my ID image protected with encryption?+

Yes, uploads travel under TLS 1.3 encryption and are seen only by staff handling your file. The casino is audited by eCOGRA, SIQ and QUINEL. The privacy team can be reached at [email protected] for questions about your data.

Must the check be done before I make a withdrawal?+

Yes, the licence requires a completed check at the latest before your first payout. It can come earlier though, at sign-up or on a first deposit, so watch for a request then. Either way nothing is paid out until it clears.